US telecommunications behemoth AT&T and their German rival T-Mobile recently announced that they would temporarily stop the exchanges of recalled Samsung Galaxy Note 7 smartphones, as investigations reports are pending on the fire prone batteries of these devices.
The US Consumer Product Safety Commission (CPSC) had issued a recall of the Samsung Galaxy Note 7 on September 15, 2016, and said that the phones could be exchanged to have the latest version of Galaxy Note 7 with a battery that is modified to avoid fires and heat. There were many reports on the batteries in the latest Galaxy Note 7 devices that they overheat and caused fires.
“Based upon recent customer reports and ongoing investigations by Samsung, AT&T is no longer exchanging customers into new Galaxy Note 7s at this time while we wait for the outcome of the investigations,” AT&T said in a statement. AT&T also said that they would still offer their customers a chance to exchange their Galaxy Note 7 device with fire prone batteries for some other model of Samsung smartphone or any other device of their choice.
T-Mobile said that they are also halting the exchanges as well as sales of these smartphones. “While Samsung investigates multiple reports of issues, T-Mobile is temporarily suspending all sales of the new Galaxy Note 7 and exchanges for replacement Galaxy Note 7 devices,” the company said in a statement.
AT&T said that they had not been selling Galaxy Note 7 devices since CPSC and Samsung asked them stop the sales of phones that were purchased before September 15. On September 2, Samsung decided to stop the sale of Galaxy Note 7 devices and recall the sold devices to fix the issues with the lithium-ion battery in the smartphone.
It seems that this decision is not enough to ease the worries of consumers, in light of the new incidents that are reported about the replacement phones. As per some experts, the cost of recall could go up to two billion US dollars, although Samsung has issued a stronger-than-expected operating profit forecast despite of all the recalls.