The recent flooding in Louisiana was quite devastating and is being regarded as one of the worst natural disasters in the US. Many subscribers lost access to television as a blackout occurred during the flood. However, Cox Network is determined to fix the network problem and the repairing process has already begun.
In a recent statement, Cox addressed that the repairing work is progressing at Louisiana’s Livingston Parish telecommunications data center. Cox network has brought crew members from all over the country for the repairing process and they have also promised that the repair team will move to Ascension and East Baton Rouge communities to fix the damages that occurred during the flooding.
Anthony Pope, Cox Southeast Region Manager and SVP said, “We thank our customers for being patient with us as we continue to make progress repairing our facilities and infrastructure that was damaged by record-breaking floodwaters. More than 400 technicians and engineers have joined our local teams in this restoration effort. Cox will continue to work around-the-clock until our region is reconnected.”
Cox reported that that their service was not affected in 13 parish south Louisiana areas. Yet, subscribers in the Livingston, East Baton Rouge and Ascension regions experienced power outrages. Furthermore, extensive damage has been occurred to the Cox Solutions Store located in Millerville.
“At this time, much of Cox’s network and infrastructure has remained intact. Our thoughts and prayers are with those impacted by the floods and the communities’ brave first responders. Cox recognizes how important television, Internet, home automation and telephone services are during an emergency, as they are a primary tool for receiving recovery information and connecting with friends and family. Our biggest concern is always the safety of our employees and customers,” Anthony Pope said.
The company also reported that they were “making significant progress restoring its Denham Springs secondary telecommunications center (STC) damaged during the flood. This telecommunications hub feeds services to all of Livingston Parish.” Cox has also offered a storm recovery package to the subscribers, who wish to temporary suspend the services. This package allows the customers to keep their existing phone number and email for one year at zero charges.
In addition to that, Cox Communications has also entered into a partnership with the local broadcasters in their Baton Rouge service area to offer out-of-home TV access to the displaced and impacted flood victims.